Serviços Gerenciados | Cybersecurity Service

The problem

Why does your company need this now?

Security tools deployed but not operated: alerts ignored, patches delayed

IT team overloaded operating security tools without specific expertise

Cost of building an internal security team is not viable at this stage

Vendor support contracts without context of the company's operations

How Evernow solves it

What we deliver

Tool Sustainment

Operations, monitoring, and maintenance of deployed security tools.

Documented SLA

Response and resolution times by severity, measured and reported monthly.

Executive Report

Monthly dashboard with tool health status, incidents, and progress.

Patch and Update Management

Controlled update cycle with agreed maintenance windows.

Methodology

How it works in practice

Knowledge Transfer

KT of existing operations and environment documentation.

Onboarding

Taking over operations with a structured transition period.

Continuous Operations

Active SLA, monitoring, and incident management.

Evolution

Continuous environment improvement with quarterly reviews.

Expected results

What you gain from this

8x5 or 24x7

Coverage options based on environment criticality

SLA

Documented deadlines by incident severity

Monthly

Executive operations and progress report

NRR

Natural expansion model on the installed base

Platforms and vendors we use

Clients who trust Evernow

FAQ

Frequently asked questions about Serviços Gerenciados

Yes. We operate tools from multiple vendors and do not require a stack replacement as a contract condition.

Contracts start at 12 months. For sustainment of specific tools, monthly models are also possible.

It depends on the contracted scope. User support is possible in specific models, separate from the technical operation of the tools.

Complementary services

SOC / Monitoring

Someone actually watching your alerts, with context and an SLA.

Event triage and correlation
Structured and documented escalation
8x5 or 24x7 coverage on demand

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Vulnerability Management

A vulnerability with no remediation SLA is just an ignored notification.

Prioritization by CVSS and contextual risk
Tracked through to confirmed remediation
Dashboard and SLA by severity

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Incident Response

When an incident happens, you will want a playbook and someone to execute it.

Structured containment and eradication
Forensic analysis and root cause
Playbook and lessons learned

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Want to move forward with Serviços Gerenciados?

Talk to an Evernow specialist and define the next step clearly.

Talk to a specialist

Request an MSS proposal

Managed Security Services: continuous operations with SLA and specialists

Why does your company need this now?